Terms & Policies

Effective Date: 18 July, 2025
Website: www.roadrunnerpk.com
Company: Roadrunner Autoparts (SMC PVT) Ltd.

These Terms & Conditions govern your use of the website operated by Roadrunner Autoparts (SMC PVT) Ltd. By using our website or placing an order, you agree to the following terms.

1. Eligibility

  • You must be at least 18 years old or use the website under the supervision of a legal guardian.
  • You agree not to engage in any illegal or harmful activity on the website.

2. Product Information

  • We aim to provide accurate product descriptions, images, and prices.
  • Prices are subject to change without prior notice due to market conditions or availability.

3. Orders & Payments

  • Orders are processed only after successful payment (Card/Bank Transfer) or COD confirmation.
  • We accept payments via Stripe (Visa, Mastercard, Apple Pay, etc.), Bank Transfer, and Cash on Delivery (for local orders only).
  • We reserve the right to cancel any order due to fraud suspicion, payment issues, or stock limitations.
  • For international orders, advance payment is mandatory. No COD allowed.

4. Shipping & Delivery

  • Shipping timelines and terms are outlined in our Shipping Policy.
  • We are not liable for delays caused by third-party logistics, weather, or customs.

5. Refunds & Returns

  • Refer to our Refund Policy for eligibility, timelines, and process.
  • Products on sale or used/damaged by customer are not eligible for return.

6. Intellectual Property

  • All content on our website, including logos, text, videos, and images, are property of Roadrunner Autoparts.
  • Unauthorized use or reproduction is strictly prohibited.

7. Limitation of Liability

  • We are not liable for indirect, incidental, or consequential damages.
  • Products must be used at your own risk and as per manufacturer guidelines.

8. Governing Law

  • These terms are governed by the laws of the Islamic Republic of Pakistan.
  • Any disputes will be subject to the jurisdiction of courts in Lahore, Punjab.

9. Changes to Terms

  • Roadrunner Autoparts reserves the right to amend these terms anytime.
  • Continued use of the website indicates your acceptance of changes.

10. Contact Us

For any questions or complaints, reach out at:
📧 inforoadrunnerautoparts@gmail.com
📞 +92-313-4818592

PRIVACY POLICY (Stripe & Legal Compliant)

Effective Date: 18 July, 2025
Company: Roadrunner Autoparts (SMC PVT) Ltd
Website: www.roadrunnerpk.com

Your privacy matters to us. This policy outlines how we collect, use, and protect your personal information.

1. What We Collect

We may collect the following types of data:

  • Personal Information: Name, email, phone number, shipping address, billing address.
  • Payment Information: Processed via Stripe. We do not store credit/debit card numbers.
  • Technical Data: IP address, browser type, device type, pages visited.
  • Cookies: Used to enhance your website experience.

2. How We Use Your Data

We use your data to:

  • Process and ship your orders
  • Communicate updates or queries
  • Send promotional emails (only if you opt in)
  • Improve website performance through analytics

3. Data Sharing

We never sell or rent your data. We may share it only with:

  • Stripe [PCI DSS Compliant] for secure payment handling
  • Delivery and logistics partners
  • Third-party service providers (analytics, email tools) under confidentiality

4. Your Rights

You may:

  • Request access or correction to your stored data
  • Request deletion of your data (where legally possible)
  • Unsubscribe from marketing emails at any time
  • To exercise your rights, contact us at: inforoadrunnerautoparts@gmail.com

5. Data Security

We use SSL encryption, two-factor authentication, and other best practices to protect your data. Stripe is PCI-DSS Level 1 compliant, ensuring your payment data is secure.

6. International Customers

  • If you place an order from outside Pakistan, your data may be processed in Pakistan.
  • By using our services, you agree to cross-border data transfers where necessary.

7. Updates to Policy

This Privacy Policy may be updated periodically. Users will be notified via website banner or email (if subscribed).

8. Contact

📧 inforoadrunnerautoparts@gmail.com
📞 +92-313-4818592